Sage 50 Accounts UKI Ideas Portal

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GoCardless

For Gocardless DD requests, total the invoices requested and send the total to the customers bank - don't send the individual invoice amounts and have a number of direct debits coming out on the one day - the customer only wants to see the total coming out of their account.

Every other Direct Debit system only takes a total amount from a customers bank account. It is unbelievable that Sage think it's ok to take payments from customers invoice by invoice. None of my customers are happy about this and have started to c...
over 2 years ago in GoCardless

Changing non critical information on an Invoice for a DD customer

At present, you cannot change details of an invoice if a Direct Debit is active on the account, even if it is just a change of spelling/ transposition error or adding more information. The only way around this is to credit and reraise the invoice ...
over 1 year ago in GoCardless Idea Accepted - Gauging Support

Changing Direct Debit Charge dates

If a collection date is incorrect, currently you must cancel the Direct Debit which then prevents you from attempting the direct debit on that invoice again so you must raise a credit note and new invoice then collect a Direct Debit on the new inv...
over 1 year ago in GoCardless Idea Accepted - Gauging Support

Gocardless Customer Payment Confirmation Emails - Customer is requesting two fields of information, the invoice number as well as an alternative field, in this case, the Order Number

No description provided
10 months ago in GoCardless

Gocardless and Credits

When uploading to GC, if there are any credits on the account, these do not seem to be taken into account and the system only uploads the invoices for collection.
over 2 years ago in GoCardless

GoCardless one off Payment

Is Sage going to incorporate the new feature in GoCardless for one off payments before a direct debit has been set up?
over 3 years ago in GoCardless

customer month end statements and go cardless linked to one payment and not individual

at the end of every month we have regular "account" customers who receive a monthly statement via email. We then usually offer a credit period of 2 weeks to 30 days for them to pay for that month before chasing up. So, if we could run the report f...
over 2 years ago in GoCardless

GoCardless Reports

No description provided
over 1 year ago in GoCardless

Sage 50 API with GoCardless - Streamlining Collections to Include Credits

Hi We have just moved from using FastPay and a Sage API (Solutions Sage 50 DD) to GoCardless and Sage as the API with GoCardless. Nothing has ever been as painful. I have now learned that I need to manually allocate credits that are sat on account...
almost 4 years ago in GoCardless

Go Cardless collecting reoccurring payments

The majority of our customers pay the same amount monthly. We already send out recurring invoices and would like to be able to collect a payment without requesting manually each month
over 2 years ago in GoCardless