We are a telecommunications company who do a lot of invoices at a zero balance for handsets supplied with certain tariffs and for customers who use accrued funds. Currently an invoice that has a zero balance does not appear in the customer activity or in the transcations.
Having visibily of these invoices would be a great help. At the moment I have to raise the invoice at Zero balance and send to the customer. Then adjust the invoice to 0.01p so it will show in customer activity and then raise a credit for 0.01p to reconcile with the invoice.
Obviously this is a very long winded way of doing an invoice so to have this function would be amazing.
Guest
i completely agree. I also have to raise FOC invoices with zero value but cannot reflect these in the customer activity, I use the 1p invoice/credit note scenario but it should not have to be this way. Sage? Please add zero value invoices as accepted functionality and be able to record these on the customer activity on their record.