The level of cheques transactions has decreased dramatically with an increase in electronic payment. We collect fees via direct debit and sometimes a DD bounces back resulting in the need to post an SP transaction type to a customers ledger. The resultant statement sent to the client calls the transaction a Cancelled Cheque and not Cancelled Direct Debit. This confuses customers and can result in delays to correct settlement. At present the only solution is to manually alter the description of the transaction via maintenance. This is a time consuming exercise.
Move the descriptions with the times please or allow us the ability to change it ourselves!
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