Supplier Record > Bank > BACS/SEPA Ref - When we started using Supplier Payments I was told this reference would be used for payments processed via Modulr. Apparently this is not the case and the mentioned ref is only used for epayments.
We've had many queries from the suppliers chasing the payments as they couldn't allocate our payment due to a wrong reference number. The payments were showing ref: Sage Payments instead of the supplier ref number.
I contacted support today who explained that we have to setup every single payment individually and type the reference in. This is very inconvenient comparing to using existing Batch Supplier Payment functionality and the fact that all suppliers already have their specific references saved in sage!
The new Supplier payments system no longer seems to be as automated as it was introduced.
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