At present if you add any details in the memo, only the user that has been the details can see them. If other users want to see anything they have to sign on with your details. This helps especially when doing credit control and if you send or received any emails for your customers.
Guest
This curious: all of us where I work can see and edit all the memos, complete with other users' editing.
It leads me to suspect that for some reason the directory when the memos are stored is local to each of your users as opposed to being a central, shared directory, which is how our Sage is set up.