Hi,
Whenever we try to export to Excel from Sage 50Cloud Accounts, we get an error message saying "Failed to connect to Excel."
Although this issue may have been seen before, what is different as far as we can see is that we are using it on Windows 10 on Microsoft's Azure Cloud Desktop. I spoke to Sage and incredibly they will not support this because it is on a cloud desktop!
We have been using Sage Accounts for many years and have never seen this issue before. We still have Sage Accounts on physical PC's which do not see this error at all; it is only on the cloud desktop. The version of Windows 10 that is on the cloud is the same as any other that you would come across.
I have also checked some other standard settings...
- Both Office and Sage have been re-installed.
- Office / Excel is 32-bit.
- HKCR\Excel.Application is in the registry.
- Sage run as Administrator, although never needed to in the past on physical PC's.
Please can someone advise how we can fix this as Sage won't help, or can Sage please fix this for the next release, so that Sage Accounts can export to Excel on the Azure Cloud desktop.
Thank you.
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