To say that Recurring Items is not fit for purpose during Covid restrictions is putting it mildly. There is no facility to suspend for one month and unsuspend later without having to print off all the invoices in the interim. We work mostly with customers in the hospitality trade - I can have up to 300 plus recurring invoices every month. During lockdown I suspend invoicing. EG customer last invoiced in September - suspend October and invoice again in November. I have been told that all I need to do is to change the frequency to 2 months and when I run for November it will skip October. This hasn't happened in my experience, or at least with my version of SAGE 50 cloud. It will always want to create the invoice between the two dates.
Also, we should have an option of a universal unclick in the process box. Having to manually go through each customer to unclick is tedious.
There should be an option to select more than one account to suspend. At the moment you can click on an account and suspend it, but when you go back to the list you have to click to get it to sort into Alphabetical order. Again another unnecessary step that takes time.
How is a system that says it is better to delete a recurring item and then re-create it - better than having an edit option. Time is valuable SAGE - please please please take a look at this process.
We are on our third lockdown in Ireland - I am lucky that I have remained at work - but it has shown up the faults in the SAGE recurring process for us.
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